FAQ
Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A: We typically process orders within 1-2 business days. Delivery times vary by location: metro cities receive orders within 3-5 business days, while other areas may take 5-7 business days.
Q: Do you ship internationally?
A: Currently, we ship within India. We're working on expanding our international shipping options soon.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email and SMS to monitor your delivery status.
Products & Sizing
Q: How do I choose the right size for salwar kameez?
A: Please refer to our size guide for detailed measurements. We offer standard sizes as well as custom stitching options for select styles. If you're between sizes, we recommend sizing up for a comfortable fit.
Q: Are the saree colors accurate to what's shown online?
A: We strive to display colors as accurately as possible. However, slight variations may occur due to screen settings and lighting. Each product description includes detailed color information to help you choose.
Q: Do your Indo-Western outfits come with stitching?
A: Most of our Indo-Western pieces come ready-to-wear. For items requiring stitching, this will be clearly mentioned in the product description.
Fabric Care
Q: How should I care for my silk saree?
A: Silk sarees should be dry-cleaned only. Store them in a cool, dry place wrapped in muslin cloth. Avoid direct sunlight and moisture to maintain the fabric's luster.
Q: Can I machine wash my salwar kameez?
A: This depends on the fabric. Cotton and some blended fabrics can be gently machine washed in cold water. Silk, georgette, and embellished pieces should be dry-cleaned. Always check the care label on your garment.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery for unused, unwashed items with original tags attached. Please visit our Returns page for complete details.
Q: Can I exchange an item for a different size or color?
A: Yes! Exchanges are subject to availability. Contact us within 7 days of receiving your order to arrange an exchange.
Q: Are sale items returnable?
A: Sale items follow the same return policy as regular-priced items, provided they meet our return conditions.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI and net banking. All transactions are secured with industry-standard encryption.
Q: Is it safe to shop on your website?
A: Absolutely! We use secure payment gateways and SSL encryption to protect your personal and payment information.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out to us through our Contact page. We're here to help make your shopping experience seamless and enjoyable!